My role
UX Consultant/ Design Strategist, founding member of Penseor- Business Research Consultancy
Challenge
Modern healthcare faces persistent challenges: fragmented care coordination, time-consuming administrative duties, and weak communication links between providers and patients. These barriers not only strain healthcare professionals but also affect the quality and timeliness of patient care.
Fragmented Digital Healthcare Infrastructure
Aligning Challenge to Discovery Objectives
01.
Build a clear understanding of user backgrounds, roles, and their digital behaviors in healthcare.
02.
Understanding workflow challenges and desired experiences
03.
Understand user concerns around data security, ease-of-use, and measures of platform effectiveness.
Key Insights
Brain storming
Kano Ideas Prioritization
Must-Be: Features users expect and require. Without them, dissatisfaction is high.
Performance: The better these are implemented, the higher the satisfaction.
Delighter: Unexpected features that create joy and excitement.
User stories
01
Dashboard & Analytics
As a healthcare provider, I would like to view a comprehensive dashboard with patient analytics so that I can quickly assess my caseload and identify patients needing attention
03
Patient Intake & Data Management
As a healthcare provider, I would like to access patient intake information in a structured format so that I can prepare for appointments and provide better care
02
Appointment Management & Scheduling
As a healthcare provider, I would like to schedule and manage patient appointments efficiently so that I can optimize my time and reduce scheduling conflicts
04
Communication & Messaging
As a healthcare provider, I would like to communicate with patients through a secure platform so that I can provide timely updates and follow-up care
Hi-Fi Prototypes
01.
Dashboard & Analytics
User Story
As a healthcare provider, I would like to view a comprehensive dashboard with patient analytics so that I can quickly assess my caseload and identify patients needing attention.
View Patient Details
02.
Appointment Management & Scheduling
User Story
As a healthcare provider, I would like to schedule and manage patient appointments efficiently so that I can optimize my time and reduce scheduling conflicts
03.
Patient Intake & Data Management
User Story
As a healthcare provider, I would like to access patient intake information in a structured format so that I can prepare for appointments and provide better care.
04.
Communication and Messaging
User Story
As a healthcare provider, I would like to communicate with patients through a secure platform so that I can provide timely updates and follow-up care
