Honeywell Forge Performance + for Buildings
My role
Lead UX Researcher at Honeywell's Connected Building Portfolio, India
Usability testing objectives
How would the Honeywell forge performance + for buildings allow users to quickly triage critical alerts in their facilities?
How would the Honeywell forge performance + for buildings improve response time?
How would the Honeywell forge performance + for buildings be maximizing facility performance?
How easy Honeywell forge performance + for buildings to use? and overall task satisfaction ratings
Validating the design solution
Success Criteria
01. Task Completion Rate: ≥ 80%
Users should successfully complete critical workflows without assistance
03. Time to Complete: ≤ 5 minutes
Critical alerts must be acknowledged and diagnosed within target time
02. Error Rate: ≤ 12 %
Minimize user errors that could delay emergency response
04. User Satisfaction: ≥ 4.0/5
High satisfaction ensures adoption and effective emergency response
UX-Key performance indicator (needs to measure)
Behavioral UX KPI
01
Task completion rate
02
Error rate
03
Time to complete
Attitudinal UX KPI
01
User Satisfaction on task
02
Verbatims/
Voice of the customer
Strategic insights
01
Pain points and WHY
02
Impacted offering
and risks to the solution if implemented
03
What else we discovered
Script
Questionnaire
Scenario based tasks
What did users appreciate?
Empower
Growth
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What is confusing the users?
-
How do users want to improve their experience?
Usability testing insights
